- Our FIVE Promises to You and Your Pet
- We are pet owners – we understand the bond between you and your pet and we promise to dedicate ourselves to caring for every pet as if they were our own.
- We promise we will be here for you and your pet – 24 hours a day, 7 days a week, 365 days a year.
- We always choose only the best vets, nurses and receptionists and we invest in training and equipment so that we can provide the highest level of professional standards and skills.
- We will keep you up to date at every stage of your pet's care – as soon as we know, you’ll know.
- We promise to discuss costs at every stage in a clear, transparent manner and provide options wherever we can.
We encourage feedback – if there is anything you would like to tell us, get in touch.