Our Video Consultation Service allows our veterinary team to assist you remotely via a mobile or desktop device. It means that our team can answer any questions and address any worries you may have, along with providing you with expert care and treatment advice from the comfort of your own home, where clinically appropriate.
Video consultation appointments are available during our regular opening hours and ensure that we can provide an outstanding level of care and service to both our clients and patients, as well as issuing general advice while monitoring and updating treatment for pets already under our care.
In certain circumstances we may be able to provide veterinary attention to new cases, where you are unable to get to the practice for a face to face consultation and where no other more suitable arrangements can be made.
Benefits of a video call
- Get advice without visiting one of our practices
- Same cost as a standard consultation
- Access to advice and care when you need it the most
- Limiting the need for unnecessary travel
- Get advice without visiting the practice
- Same cost as a standard consultation
- Call our practice and we’ll discuss the most appropriate way to manage your request
How does it work?
For a video consultation, complete our online form to book an appointment. You will then be sent an email to confirm the details.
The video consultation will take place as planned with an appropriate member of our practice team. They will have access to your pet's previous medical notes.
Please note that you will require a device (preferably a mobile device) with a camera and microphone to be able to engage in a video consultation. The vet will inform you if a follow-up visit to the practice is necessary.
If you are unsure as to whether a video consult is the best appointment type for you, please call your local practice where we will discuss the most appropriate way to manage your request.
Our vets work under professional guidance from the Royal College of Veterinary Surgeons (RCVS) and the Medicines Act; this restricts what can be carried out remotely in order to diagnose and treat your pet when they are unwell.
Currently, as a result of the coronavirus outbreak, the RCVS has introduced temporary permissions to prescribe medicines remotely, where it is appropriate and no reasonable alternative is available, such as when an owner must remain isolated at home or treating a pet in practice is not practical. Under these circumstances, a video consultation might be appropriate.
Following professional guidance from the Royal College of Veterinary Surgeons (RCVS)
Vets work under professional guidance from the RCVS and the Medicines Act; this restricts what can be carried out remotely to diagnose and treat your pet when they are unwell.
Currently, in the circumstances of the coronavirus outbreak, the RCVS has introduced temporary permission to remotely prescribe medicines where it is appropriate and no reasonable alternative is available, such as when an owner must remain isolated at home or treating a pet in practice is not practical.
Under these circumstances a video consultation might be appropriate. In the first instance, please call the practice and we will discuss the best way to manage your request.
Video Consultation Service terms and conditions
The vets and nurses at Calder will be able to give general advice, help monitor and update treatment for pets already under our care. We may be able to provide veterinary attention to new cases where no other more suitable arrangements can reasonably be made. Depending on the individual circumstance of any request, the final decision to conduct a video consultation will be made by the practice.
Fees will be charged in line with our standard consultation fee. Payment will be taken before the video consultation appointment with receipts sent via email or post. Payment for any further treatments or medication will be taken after the consultation. You will need to call the practice to agree on how medication can be obtained (if posted, an additional delivery charge will apply – depending on the delivery service requested).
In addition, our standard terms and conditions will apply.