What to expect

 

First of all, your vet will recommend for you to come with your pet to come and see us if he/she feels that you and your pet could benefit from our services.

Your vet will get in contact with us and arrange a referral on your behalf. Once we have received all of the relevant details we will then be in touch with you to arrange a specific date and time.

If time permits we will endeavour to send you an information pack by post explaining some detail about the service that we provide.

Once you arrive at the Hospital our receptionists will welcome you and ask you to complete some paperwork. Your referral vet will then call you in to a consulting room in order to discuss the problem and examine your pet.

Your vets may ask you to bring history, x-rays, blood results and any other relevant information to the consultation. If your pet is insured, please do not forget to bring all of your insurance details including the policy document and any claim forms that you may have.

Once the options for treatment and investigation have been established the referral vet will discuss what this will involve as well as the prognosis and costs. We would like you to make an informed decision for yourself about the future of your pet. We will give all of the advice possible to help you make that decision.If a decision is made to continue with treatment your pet will be admitted for the investigations and/or treatment to be carried out.

We do endeavour to send our patients home on the same day, however will need to stay with us for a period of time. We will make sure that once your pet is in the hospital they will be fully cared and catered for. Our kennels are air-conditioned and roomy. Our nurses take great care of all of our patients and do spend time giving them friendly contact.

We do not normally recommend waiting for your pet unless the investigations can be performed very quickly without sedation or anaesthesia. Your referral vet will discuss this with you on the day.

We will discuss your pets progress with you daily. A vet will always call to offer an update and discuss progress.

When it’s time to collect, a vet or nurse will advise on the care of your pet at home after their procedure.

All of the relevant information will be passed to your own vets who will also be contacted by phone by the referral vet if possible.

We may ask you to come back to see the referral vet again at Calder Vets.

Often the bulk of the care after seeing us can be fulfilled by your own vets.